Business Intelligence and Analytics

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With the growing demand from the business groups to have BI available at their fingertips on massive volume of data, there is a shift from traditional business intelligence towards self-service BI, analytics on mobile platform and big data.

Making it possible to analyse high volume and varied data within the enterprise and enabling real time decision making anywhere, anytime. This will lead to better operational efficiency, improved customer service, strategic insight and other business benefits

At EXILANT we continuously innovate to evolve our service offerings and capabilities to meet current and future market needs in data warehousing and business intelligence. We bring BI and Data warehousing service offerings to our customers that are relevant from their business perspective.

Our Services include

  • System Appreciation, Functional Consultation, Gap Analysis, Business User enabling
  • Data Modeling, ETL Strategy Definition and Enterprise Data-Warehouse Architecture
  • Enterprise Application Integration Architecture Design
  • Data-Warehouse End-to-end Implementation, Maintenance, Migration and Performance Improvement
  • Data acquisition and archival to interactive self-service BI Solution implementation
  • Custom dashboards, reporting Solutions and mobile integration
  • Package Selection/ Implementation/ Customization and Vendor Evaluation / Selection

BI competency center

  • Enterprise Data Warehouse on traditional and Big data platform
  • BI solutions involving SAP Business Object, Qlikview, Tableau, RoamBi, MSBI and Custom dashboard solutions
  • Mobile BI capability with business process integration
  • More than 1200 person years of BI experience

Domain Expertise

  • Business Verticals like Retail (Brick and Mortar, Online), CPG, Pharmaceutical
  • Business Processes like CRM, Marketing, Sales, Support, Finance, Online Media Store and Call Center Operations

Methodology

  • Multiple SDLC approaches
  • Shorter time to market for a reporting solution
  • Managing complex compliance requirements
  • Pre-built IP for accelerated deployment

Proven success stories

  • Improved quality of customer data and analytics to improve campaign efficiency by 300%
  • Reduced vendor reporting lead time by 50%
  • Improved call agents performance by 20%
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Marketing Excellence

Our marketing solution increases average revenue per sale (ARS) through Better Marketing Campaigns and Insights for Product strategy or Customer strategy from customer behavior

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Retail Store Operation Excellence

Our retail store BI helps improve conversion rates and revenue per footfall through a)reduction of wait time, b)better inventory management and c) optimized staffing hours in the store

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Contact Center Excellence

Contact center service optimization through interactive BI helps our customer in a) improving operational efficiency, b)better customer satisfaction and c) Reduction of support cost

Case Study 1

Retail store metric on a real-time and mobile platform for a US based fortune 50 customer that helped improve productivity

Case Study 2

Reduced IT cost in processing high volume data through Hadoop

Case Study 3

Harnessing pervasive Business Intelligence across the enterprise for sales, supply chain and finance

WHAT'S HAPPENING NOW

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  • EXILANT featured in Gartner Market Trends: New Business Model, Digital Service to Drive Next-Gen BPO Services in 2016 published in April'16
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