Hot Topics
- Home
- /
- Performance Management Overview
Figure 1 – illustrates a framework we use to understand the level of sophistication of our clients performance management system. This framework has evolved based on our experience and helps in preparing a measurable and achievable plan to improve operational processes and enabling systems.
Government Performance Management Solution Overview
Introduction
We help improve performance of government authorities in the following ways:
- Computerize paper based service delivery processes, citizen interfaces, core operations and corporate services
- Integrate process, applications and data
- Implement and maintain performance measurement system
- Implement and maintain analytics to improve public sector services and help policy makers
Computerize paper based operations
Government authority has three broad categories of paper based operations –
- Business areas having no software system to support paper based processes
- Business areas where software application exists but not adequately automated
- Business areas where software systems are not designed to be integrated with other departments or agencies.
We help government organizations to perform detailed assessment of the paper-based processes, identify issues and translate to appropriate technical initiatives. Our unique approach to implement software, Exility enables to us to manage requirements and develop software that is more amenable to change.
Clients buy results, not software
Most clients feel that software projects fail to deliver business benefits. We have analyzed the prevailing approaches and concluded that client's software buying experience can be improved significantly.
Integrating & establishing data infrastructure
There is a wide variety of applications and platforms within the government authority and partner agencies. However, they are not as integrated as they need to be. Without application integration, government organizations create islands of information making it hard to retrieve the required data, put in order and disseminate in timely manner.
Clean and integrated data is fundamental pre-requisite of performance measurement. Extracting, transforming and loading data from different application databases to a single repository, makes it possible to meet any type of reporting requirements from departments, audit organizations, citizens or customer service.
We have helped our clients in assessing their current integration mechanism and then implement an integration solution that suits their needs. We have expertise in diverse technologies for integrating data and application including ETL based data integration (EDI), Message oriented middleware (MOM) and Enterprise Service Bus (ESB).
Integrated data vital to service citizen
The push for e-governance has resulted in departmental silo-based ICT infrastructure. As the valuable data is confined within department, there exists disparity in the way multi-agents deliver citizen services.
Deriving metrics to measure performance
Timely visibility to the right performance metrics can help organizations to structure or fine-tune their performance management strategy. In the government context, departments have varied service perspectives, programs, resources and operating characteristics which call for diversified performance measures. The key challenge is to derive and present the metrics using data spread across multiple information systems in a timely manner.
A well designed system is required to gather and consolidate information from multiple sub-systems to present simplified and streamlined view of metrics.
With our experience in public sector and latest technologies, we are well placed in helping clients in designing, implementing and maintaining a system that analyzes and reconciles the data from different systems to derive the identified metrics.
Measuring performance of Govt. agency
Government departments adopt ad-hoc approach to measure performance of their services. They need access to organized metrics to manage their services better.
Applying analytics for citizen centric policies & services
The dependencies & relationship of service related measures in government environment are many to many. The current two-dimensional relationship analysis model is inadequate to take into account effects of multiple variables on the metric of interest or even reveal the relationship between the data elements. This poses challenge to identify issues or opportunities in public service offering.
For improving services, government organizations need analytic solutions that enable them to analyze past data to anticipate future impacts and trends.
To implement data analytic solution, team should encompass capabilities in data analysis, statistics and visual representation. To address this we have put together a multi disciplinary team to assist government organizations in domains such as policy impact analysis, costing analysis and customer profiling.
Improve public services through analytics
Authorities find it difficult to drive policies which require more than simple inferences from the huge data piled up. The traditional analysis can’t detect patterns and identify improvement opportunities.
Summary
By having the right mix of business and our technical professionals involved early on, we perform performance maturity assessment to identify areas where technology can improve performance of public services. With our integrated approach of people, process and technology we help government organizations to measure, realize & improve their performance and align service delivery to the strategy.
Recent Links :
Metrics based performance management
This case study focuses on the solution delivered by EXILANT to one of the premier education institutes. The system will monitor, track and report on project performance to various stakeholders.
Integrated data vital to service citizen
The push for e-governance has resulted in departmental silo-based ICT infrastructure. As the valuable data is confined within department, there exists disparity in the way multi-agents deliver citizen services.
Measuring performance of Govt. agency
Government departments adopt ad-hoc approach to measure performance of their services. They need access to organized metrics to manage their services better.
