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- Exility - Clients buy results not software
Figure 1 – The root cause for frustration with prevailing approaches is the way they define project scope, change requests and contract duration. Exility provides clients better business alignment, risk management and cost predictability.
Clients buy results not software
Introduction
We help Clients manage change efficiently and gracefully by simplifying development of software solutions required to meet their change management goals. We have simplified development of software solutions by identifying key challenges faced by clients in their change management initiatives and evolving an engagement model that addresses them.
Current software buying experience
Software product and service providers limit scope based on 'how' software will work rather than 'what' it achieves. No wonder most clients feel software projects fail to deliver results. Clients face the following buying experience today:
- Vendor contracts are based on technical requirements, which are of poor clarity to start with and evolve as project progresses. Such evolution is however considered as 'changes' to scope although there is no change in business intent. Changes result in cost escalations.
- Very often, despite best efforts, there is a significant gap in benefits measured after software implementation and those committed in business case. Therefore software needs to be modified so that benefits promised are realized. Since these changes cannot be quantified upfront, Vendors hesitate to sign contracts beyond initial implementation. Therefore clients are exposed to risk of modifying the software in the long run.
Wish you could handle evolving requirements?
The process of managing requirements is the most important but poorly performed part of software development cycle and is amongst the top reasons for poor customer experience. Exility collaborates requirements rather than eliciting.
Exility engagement model
Our approach, Exility, enables us to manage requirements better and develop software that’s easier to change. Key aspects of how Exility is a 'game changer':
- Scope is based on business purpose or 'Purpose of Product', not technical requirements
- No restriction on change requests – there are no extra costs as long as changes do not alter 'Purpose of Product'
- Fixed price for a longer term that includes 'lifecycle costs', i.e., ongoing enhancements, support and technology driven changes.
Exility improves the way requirements are gathered and validated with users. We play back our understanding to users through visual components instead of technical documents. Users can provide feedback on functionality and usability early in the life cycle thus reducing risk of changes during User Acceptance Test.
Reducing risk of software ownership
Maintenance is the longest phase in the life cycle of an application and also the most expensive. Exility makes it possible to raise efficiency in this phase to be able to respond to changes while keeping costs under control.
Summary
Software solution providers are ultimately partners in a client’s transformation journey. It is therefore important that Clients set higher expectations and demand better support from their software partners. Through Exility, we have prepared ourselves to be better and more committed partners by directly addressing key challenges that Clients face today.
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How does Exility deliver results?
Exility simplifies development and maintenance of software solutions by reducing the cycle time of implementing the business initiative and ensuring sustained value to clients.
Wish you could handle evolving requirements?
The process of managing requirements is the most important but poorly performed part of software development cycle and is amongst the top reasons for poor customer experience. Exility collaborates requirements rather than eliciting.
Reducing risk of software ownership
Maintenance is the longest phase in the life cycle of an application and also the most expensive. Exility makes it possible to raise efficiency in this phase to be able to respond to changes while keeping costs under control.
