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Figure 1 – The figure outlines how enterprises can make progressive improvements to business intelligence infrastructure and related processes. We have assisted our clients in different stages of their BI implementation journey using wide range of tools, technologies and platforms.
Business Intelligence Services
Introduction
Every organization that aims to excel, needs high quality data that is readily accessible and the ability to analyze it. Despite having tools and technologies, many organizations face difficulties in making data driven decisions. We help our clients to implement and sustain the technology infrastructure and processes that will assist their management in leveraging data for business advantage.
Data Integration and ETL
The source data for BI solution comes from variety of sources such as relational databases, flat files, XML, message oriented middleware or unstructured sources. We have expertise in using tools such as Informatica, JBOSS, JCM and Data integrator to build the ETL and data integration layer. These tools are used for extracting and transforming the data from disparate sources and load them into data warehouse or application marts. We have also implemented ETL solutions with custom scripting.
Data integration and exchange platform
EXILANT helped one of the largest Railways organizations to collate information from various units, consolidate and use the same for making board level decisions.
Data warehousing
We bring a full complement of skills to any data warehouse engagement while preparing customer’s internal team to own the development process and production environment in the long term. We have experience on different platforms like SQL Server, MYSQL, Oracle and Teradata. Our data warehousing services includes dimensional data modeling using tools like Erwin, Visio or Excel (for small set), logical & physical database design, implementation, post-implementation follow-up, enhancements, proactive maintenance and performance tuning. We believe it’s important to understand the data and therefore bring in not just technical skills, but also experience in functional areas.
Improving marketing campaigns
EXILANT helped one of the largest consumer electronics product company to establish and enhance their campaign system. The solution enabled the client to manage and improve sales and services of their products.
Information delivery: Reports, Portals, Dashboards and Scorecards
We work closely with customer’s business and technology teams to understand the current reporting environment, define information gaps and develop future-state information delivery architecture. We help our clients deliver the information to internal stakeholders, business end-users and audiences outside their organization through different modes that include canned reports, real-time queries and web portals. The executive reporting requirements are met through dashboards and scorecards which present summarized information. Alerts could be sent to users based on pre-configured rules based on specified conditions or events. Our team has experience in using standard tools like MS Excel, Crystal reports, Oracle reports, Business Objects, Cognos and custom solutions.
Track the metrics of retail operations
This case study is centered on how EXILANT helped the retail client to establish and improve reporting solution for their retail stores operation. The solution enabled the client to track the KPI’s of stores and also analyze the shopping trends.
Data analytics
The reports, dashboards and scorecards examine what happened in the past but provide less of analytical insight. Quite often, it will be required to analyze the impact of potential strategic actions. Using analytics, we assist our clients to perform "what-if" scenario analysis. Data analytics will help uncover relationships and patterns in large volume of data and to identify actionable insights. We have used SAS and Business Objects suite of tools to implement analytics for our clients. Implementing analytics makes a lot of sense once data warehouse has significant amount of data.
Analyze data to formulate strategies
EXILANT helped marketing department of global technology company that processes more than 35 million transactions per day to formulate marketing strategies using the data analytics.
Figure 2 - The schematic shows our expertise across BI tools and technologies. We have assisted our clients in selecting the required tools, processes and technologies and then integrating the same to achieve the desired result.
Summary
The difficulties that clients face in establishing business intelligence infrastructure range from data extraction to its presentation. In our approach, we focus on the key challenge areas that clients struggle with and provide individualized solutions. Our BI implementation team includes data analysts, project managers, architects, and developers and this team diversity enables us to provide realistic solutions.
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Approach to implement BI solution
Establishing initial business intelligence platform with associated layers is critical. If this is done correctly with futuristic view, additional information requirements can easily be accommodated.
Benchmarking commercial website
This case study is centered on how EXILANT helped the online sales channel to measure, collect, analyze and report data for the purpose of optimizing the web usage.
Benchmarking contact center performance
This case study is centered on how EXILANT helped the client to establish & improve performance management solution for their contact center despite having subsystems in diverse technologies.
