Retail Store Operation Excellence enabled by Business Intelligence

Our retail store BI helps improve conversion rates and revenue per footfall through

  1. Reduction of wait time
  2. Better inventory management
  3. Optimized staffing hours in the store

The store operation optimization solution has helped our customer address following objectives

  • Single instance near real-time reporting to cater to globally operated Retail stores with zero downtime
  • Geographical customization required to cater to local trade laws and report SLA violations to avoid penalties
  • Easy to use platform with multi device support for ensuring global user acceptance at all levels

Solution highlights

  • Reports and dashboards to monitor and perform ad-hoc/fixed format analysis
  • Customer support data extraction and modelling to enable easier reporting
  • Seamless integration of customer support dashboard into Enterprise reporting portal
  • Framework driven security model with SSO authentication
  • Implemented multiple delivery mechanisms for the reports viz. emails, web based dashboard and native mobile apps

Business Benefits

  • Real-time monitoring of the sales and demand information improved supply chain planning and demand forecasting
  • Early adoption of mobile device support for corporate users and store workforce
  • Ability to provide sales information in both store local currency and USD
  • Scalable solution tested with peak load of max 2000 concurrent users on a total user base of 7K+ users
  • Enables store managers to take quick decisions for enhancing sales

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